Read the latest media releases from the Energy & Water Ombudsman NSW (EWON).
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Help for locals affected by renewable energy infrastructure
EWON to hold drop-in sessions in Central-West Orana region 12-16 May 05 May 2025 The Energy & Water Ombudsman NSW (EWON) will be in Gulgong, Dunedoo, Coolah and Cassilis between 12-16 May to speak with landholders, community members and...
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Customers confused by smart meter roll out - EWON report shows
7 April 2025 Complaints to the Energy & Water Ombudsman NSW (EWON) indicate that many consumers are not receiving the benefits of the retailer-led smart meter rollout. More than a decade after the Power of Choice metering framework was...
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Ombudsman to host free Bring Your Bills Day in Wagga Wagga
31 March 2025 Energy bill complaints increase in Riverina region Ombudsman to host FREE Bring Your Bills Day in the region The Energy & Water Ombudsman NSW (EWON) saw a 56% increase in complaints from customers in the Riverina region...
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Ombudsman to host free Bring Your Bills Day in Albury
31 March 2025 Energy bill complaints increase in Murray region The Energy & Water Ombudsman NSW (EWON) saw a 38% increase in complaints from customers in the Murray region last financial year. 82% of these complaints were about billing...
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Energy bill complaints increase in North West region
Ombudsman to host FREE Bring Your Bills Days in Mungindi and Moree The Energy & Water Ombudsman (EWON) received a significant surge in complaints from customers in the New England and North West region, with a 59% increase in complaints...
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Energy bill complaints increase in Shoalhaven and the Illawarra
Energy & Water Ombudsman NSW (EWON) will host Bring Your Bills Days for residents and small businesses in Wollongong and Nowra on 4-5 February 2025
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EnergyCo and ACEREZ join EWON
EWON has expanded its jurisdiction to take complaints from landholders and community members impacted by renewable energy infrastructure.
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Energy & Water Ombudsman NSW visits Central-West Orana Renewable Energy Zone
The Energy & Water Ombudsman NSW Janine Young will visit the Central-West Orana Renewable Energy Zone.
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Energy & Water Ombudsman reports 57% increase in complaints
Sector wide action needed to support customers who can't afford energy bills.
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Ombudsman to provide advice and dispute resolution for community members hosting renewable energy
EWON will provide an external dispute resolution service to landholders and community members impacted by renewable energy transmission infrastructure.
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EWON visits Menindee, Wilcannia and Broken Hill
EWON outreach events in Menindee, Wilcannia and Broken Hill
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Energy bill complaints increase in Coffs Harbour - Grafton
EWON is hosting Bring Your Bills Days in Macksville, Coffs Harbour and South Grafton
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Cost of living help for residents of Dubbo and surrounds
The Energy & Water Ombudsman NSW (EWON), in partnership with Financial Counselling Australia is hosting Bring Your Bills Days for residents and small businesses in Dubbo, Wellington, Trangie and Narromine from 6-8 February 2024. EWON is...
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Customers face energy issues years after bushfires and floods
28 November 2023 As NSW prepares for a major bush fire season, a new report from the Energy & Water Ombudsman NSW (EWON) exposes the long-term issues energy customers face after extreme weather events. EWON complaints show targeted...
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Affordability hits home as energy complaints increase nearly 60% after mid-year price increases
Affordability hits home as energy complaints increase nearly 60% after mid-year price increases in 2023
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Cost of living pressures send more customers to EWON
Media release on the 2022-23 Annual Report including the rise in energy complaints and cost of living pressures.
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Switching energy retailers leaves some customers confused and paying more
23 March 2023 A growing number of energy customers face confusion and financial disadvantage when trying to switch retailers under the new ‘two-day switching’ model. A new report from the Energy & Water Ombudsman NSW (EWON)...
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EWON and AER reach out to customers in private electricity networks as energy prices rise
The Australian Energy Market Commission estimates that one in 10 Australians live in embedded networks with less access to consumer protections.
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Consumer protections failing thousands of renewable energy customers
Our report shows widening gaps in consumer protections for renewable energy customers, even though uptake of solar panels and batteries is increasing.Â
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Lockdown energy debt could lead to spike in complaints
19 October 2021: The Energy and Water Ombudsman NSW (EWON) Annual Report 2020/2021, released today, reports 16,064 complaints received in 2020/2021, a 17% decrease compared with 2019/2020. The introduction of the AER Statement of...
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Customers reliant on life support equipment will benefit from national energy rule change
Australian customers reliant on life support equipment will have access to the same retail market competition as other consumers.
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Energy Ombudsman NSW participates in Snowy Valleys Seniors Festival
19 Apr 2021: The Energy & Water Ombudsman NSW (EWON) is partnering with Snowy Valleys Council to hold a Seniors Expo in Tumbarumba on Tuesday 20 April 2021. As a part of the NSW Seniors Festival, the event offers assistance to Seniors...
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Energy Ombudsman NSW participates in Gundagai Seniors Festival
19 Apr 2021:The Energy & Water Ombudsman NSW (EWON) is partnering with Gundagai Neighbourhood Centre to hold a Seniors Expo on Wednesday 21 April 2021. As a part of the NSW Seniors Festival, the event offers assistance to Seniors...
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Energy Ombudsman NSW participates in Albury Seniors Festival
19 Apr 2021: The Energy & Water Ombudsman NSW (EWON) is partnering with Albury City Council to hold a Senior’s Assistance Day on Thursday 22 April 2021. As a part of the NSW Seniors Festival, the event offers assistance to Seniors...
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49,000 hot water customers in NSW left unprotected by outdated regulations
8 Apr 2021 More than 49,000 NSW residents live in apartment buildings or strata complexes where the sale of hot water is unregulated - these customers have no access to energy specific consumer protections or dispute resolution. The Energy...
